LUXE TRUST CENTRE Privacy PolicyProtecting Your Trust Is Part of the Luxe

Standard.Effective Date: July 2026Last Updated: July 2026
1. IntroductionWelcome to LUXE Gentlemen (Private Limited) ("LUXE Gentlemen", "LUXE", "we", "our", or "us").At LUXE Gentlemen, trust is not simply earned through exceptional grooming services—it is built through transparency, professionalism, and the responsible handling of every customer's personal information.This Privacy Policy explains how we collect, use, store, protect, and, where necessary, share your information when you interact with our business through our website, physical branches, WhatsApp Business account, telephone, social media platforms, online appointment system, membership program, promotional campaigns, or any future digital services operated under the LUXE Gentlemen brand.Our commitment is simple:Your information belongs to you. We are responsible for protecting it.We believe privacy is a fundamental part of customer confidence, and we strive to maintain the highest standards of integrity when handling personal information.
2. Who This Policy Applies ToThis Privacy Policy applies to:Visitors to our website. Customers booking appointments online. Walk-in customers. Customers contacting us through WhatsApp, telephone, email, or social media. Members of any current or future LUXE membership or loyalty programs. Purchasers of retail products. Individuals participating in promotions, competitions, surveys, or events organized by LUXE Gentlemen. 
3. Information We CollectDepending on how you interact with LUXE Gentlemen, we may collect different categories of information.Personal Identification InformationThis may include:Full name Mobile number Email address Date of birth (where voluntarily provided) Preferred branch Preferred barber Membership details Customer preferences We only collect information that is relevant to providing our services and improving your experience.Appointment InformationWhen you book an appointment, we may collect:Requested services Preferred appointment date and time Selected barber Appointment history Visit frequency Booking status This information enables us to provide efficient scheduling and maintain service consistency.Service HistoryTo deliver a personalized experience, we may maintain records of services previously received, including:Haircut preferences Beard styling preferences Hair colour history Keratin or hair treatment history Facial and skincare services Product recommendations Customer feedback Maintaining this history allows our team to provide a more consistent and personalized grooming experience during future visits.Communication RecordsWhen you contact us through:WhatsApp Email Telephone Social media Website contact forms we may retain those communications to assist with customer support, appointment management, quality assurance, and future service improvements.Technical InformationWhen you visit our website, certain technical information may be collected automatically, including:IP address Browser type Device type Operating system Pages visited Time spent on pages Referring website General geographic location (where available) This information helps us improve website performance, user experience, and security.
4. How We Use Your InformationYour information is collected and used only for legitimate business purposes.These purposes include:Managing appointments Providing requested services Responding to enquiries Delivering customer support Maintaining service history Improving customer experience Processing membership benefits Conducting internal quality assurance Sending appointment reminders Informing customers about relevant promotions or service updates (where permitted) Improving website functionality and performance Preventing fraud or misuse of our services Complying with legal obligations We do not use your personal information for purposes unrelated to our business without your consent or where otherwise required by law.
5. Marketing CommunicationsFrom time to time, LUXE Gentlemen may send information regarding:New services Special offers Branch openings Seasonal campaigns Membership benefits Grooming advice Company announcements These communications may be delivered through:Email SMS WhatsApp Social media Push notifications (if introduced in future) You may opt out of promotional communications at any time by contacting us or using any unsubscribe mechanism provided.Service-related communications, such as appointment confirmations or operational updates, may still be sent where necessary.
6. Data SecurityProtecting customer information is a responsibility we take seriously.LUXE Gentlemen maintains administrative, technical, and operational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.These measures may include:Secure internal access controls Password-protected systems Staff confidentiality obligations Restricted access to customer records Regular monitoring of business systems Secure communication practices While we take reasonable precautions, no digital platform or method of electronic storage can be guaranteed to be completely secure. We therefore encourage customers to exercise appropriate caution when sharing information online
.7. Sharing of InformationLUXE Gentlemen does not sell, rent, trade, or commercially distribute customer personal information.We may share limited information only where necessary:With trusted technology providers who support our website or appointment systems. Where required by applicable law or lawful authority. To protect the legal rights, property, or safety of LUXE Gentlemen, our employees, or our customers. During future corporate restructuring, merger, or acquisition, subject to applicable legal requirements. Any third parties engaged by LUXE Gentlemen are expected to maintain appropriate standards of confidentiality and security.
8. Data RetentionWe retain customer information only for as long as reasonably necessary to:Maintain customer records. Deliver consistent service. Meet legal obligations. Resolve disputes. Enforce our agreements. Improve future customer experiences. Information that is no longer required may be securely deleted or anonymized in accordance with our internal procedures.
9. Your RightsSubject to applicable law, customers may request to:Access the personal information we hold about them. Correct inaccurate or incomplete information. Update contact details. Withdraw marketing consent. Request deletion of information where legally permissible. Raise concerns regarding privacy practices. To exercise these rights, customers may contact us using the details provided below.
10. Children's PrivacyLUXE Gentlemen primarily provides services intended for adults and young gentlemen.Where services are provided to minors, personal information should be supplied or authorized by a parent or legal guardian where appropriate.We do not knowingly collect personal information from children in a manner inconsistent with applicable legal requirements.
11. International PrinciplesAlthough LUXE Gentlemen operates in Pakistan, we aim to align our privacy practices with internationally recognized principles of transparency, accountability, fairness, and responsible information management.As our digital services expand, we will continue reviewing our practices to meet evolving regulatory and industry standards.
12. Changes to This PolicyBusiness practices and legal requirements may evolve over time.Accordingly, LUXE Gentlemen reserves the right to update this Privacy Policy whenever necessary.The latest version will always be published on our official website, and the "Last Updated" date will indicate when changes became effective.
13. Contact UsIf you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:LUXE Gentlemen (Private Limited)Head Office: Mardan, Khyber Pakhtunkhwa, PakistanEmail: info@luxegentlemen.pkCustomer Support: 0305-7891111Website: www.luxegentlemensalon.com
14. Governing LawThis Privacy Policy shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.Any dispute arising from this Privacy Policy or the handling of personal information shall be subject to the jurisdiction of the competent courts of Pakistan.The Luxe Privacy CommitmentAt LUXE Gentlemen, privacy is more than a legal obligation—it is a reflection of our values.Every appointment you book, every conversation you have with us, and every detail you entrust to our team is handled with the same respect, discretion, and professionalism that define the LUXE Standard.Your trust is not simply appreciated. It is protected.